HP
Helen P

1 reviews | Active since Oct 2017

22 Nov 2017, 10:21

Was delighted by Assupol's service

My mother has a small life policy with Assupol and she emailed them to ask whether she could change her beneficiary and also enquiring whether she had a cashback on her policy. Assupol rep**** (on a weekend none the less) and the forms were immediately sent. Once she sent them back, her beneficiary was changed almost immediately, and within a week, she had her cashback paid out! Thanks, Assupol!

0
Replies (3)
Sanlam
Sanlam's reply22 Nov 2017, 10:39
Official

Dear Helen Pinkham,

Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.

We are really sorry that you feel our service has not been up to standard.

Our further communication with you will be by direct e-mail or phone.

For your convenience, please note our dedicated complaint channels: *** / ***.

Proudly serving.

Assupol Complaints Team

HP
Helen P's update22 Nov 2017, 10:41
Reviewer Update
No not at all! You guys were great!
Sanlam
Sanlam's reply22 Nov 2017, 10:53
Official

Dear Helen Pinkham,

Please disregard the previous message.

Once again thank you very much for showing your appreciation in the service that we provide. Please feel free to contact us should require any assistance with your policies.

Proudly serving.

Assupol Complaints Team