WARNING: SANLAM GAP COVER IS A COMPLETE DISGRACE!

STAY AWAY OR CANCEL YOUR GAP COVER WITH Sanlam If I could give -10 stars, I would! I have NEVER in my life experienced such appalling service. I submitted my claims in MAY. It is now the END OF JULY, and these people have done ABSOLUTELY NOTHING. Their own policy says 10 WORKING DAYS turnaround time – WHAT A JOKE! We are way past that, and not a single thing has been resolved. Every time I call, I get the same EMPTY promise: “We’ll escalate it.” Escalate it WHERE? Because NOTHING HAPPENS. When I demand to speak to a manager or get an email address, the consultants REFUSE to give me the information. YES, REFUSE! This is not just poor service – this is deliberate obstruction. Instead of taking accountability, they bombard me with endless, pointless requests for more paperwork. This is clearly a tactic to AVOID PAYING LEGITIMATE CLAIMS. It is DISGUSTING, *********, and COMPLETELY UNACCEPTABLE. They happily take your premiums, but when it comes to paying out, they will IGNORE you, LIE to you, and WASTE MONTHS of your time. To anyone considering them: RUN. DO NOT SIGN UP. Save yourself the stress, anger, and financial loss. I will be reporting this to every consumer protection body, financial ombudsman, and blasting this across every social media platform. People deserve to know how SHOCKINGLY BAD Sanlam’s Gap Cover service really is. SHAME ON YOU, SANLAM. Sanlam Sanlam Sanlam - YOU SHOULD BE ASHAMED!