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Helena M

1 reviews | Active since Mar 2011

13 Dec 2019, 21:35

Want proof from a closed bank account, the don't let you close a bank account if the balance is not zero. If the balance is zero, a session doesn't exist anymore.

Don't want to pay out money without proof. Proof of session cancellation from the bank I'm already left more than a year ago. The bank can't find something, understandable because I'm not a client anymore. They will find something in the archives. The thing is I can't close a banking account without paying the debts (sessions included) on that account, but that isn't enough reason for Sanlam to pay my money, they rather put me in a difficult position asking things that is impossible to get. Will the keep their clients details for more than a year after the client left , and provide information about it to a 3rd party ? If they keep on insisting my lawyer is the next stop.

0
Replies (13)
Sanlam
Sanlam's reply14 Dec 2019, 03:32
Official
Good day

We will escalate this to our relevant department to investigate.

Regards
Client Relations
HM
Helena M's update17 Dec 2019, 10:52
Reviewer Update
Hoekom kry en elke keer 'n nuwe diensversoeknommer en 'n datum vir voltooiing wat aanskuif ? Uitbetaling nou al NA uitkeerdatum. Ek hoop julle is voorbereid om vir my rente op my geld te betaal vir elke dag na uitkeerdatum ?

Diensversoeknommer(s) Plannommer(s) Kliënt(e) se naam
*** ***X0
Sanlam
Sanlam's reply17 Dec 2019, 11:40
Official
Good day Helena
 
We were informed that a consultant will contact you soon.  We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department.  Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.

We value you as a client.

Regards 
Client Relations

HM
Helena M's update17 Dec 2019, 12:09
Reviewer Update
Contact this persons yourself and find out that the account is non-existing, not possible to give proof of session :
Stanton van der Merwe
Klagteoplossingsuite
0800-41-41-41

Loffie Brandt
Head: Sales Enablement
AgriBusiness SA
T +***7
M +***0
Sanlam
Sanlam's reply17 Dec 2019, 13:09
Official
Good day Helena

An acknowledgement was sent to you giving the contact detail of the consultant who is handling your case.  In order for any enquiries relating to this matter to be handled expeditiously, we would appreciate that you correspond with the Sanlam consultant directly please.

Regards
Client Relations
HM
Helena M's update27 Dec 2019, 14:44
Reviewer Update
Plan number: | ***X0
Planholder: | Christiaan J. Minnie
Reference number: | ***
Dear Mr Minnie
Update on complaint
I refer to my email of 20 December 2019.
No feedback as yet
Our Legal department have not received any feedback from ABSA’s Legal department as yet. We unfortunately cannot do anything further until feedback is received from them
In closing
Please accept my sincerest apologies for any inconvenience that this may be causing. The matter is however out of our control.
Enquiries
If you require any further information or service in this regard, you are welcome to send me an e-mail or contact me at the number stated below.
Kind regards
Robyn Jacobs

CCC: CLIENT CARE SPECIALIST: Complaints

SPF Shared Services: Client Care Centre

T +***5 F +***7

2 Strand Road, Bellville, 7530

HM
Helena M's update27 Dec 2019, 14:48
Reviewer Update
Dear Sir/Madam,
Thank you for making us aware of your complaint.
We received your complaint dated 2019/12/20 and will contact you within 8 business hours.
Your complaint reference is C-***2. Please quote this reference number in any future communication with us regarding this matter.
Yours sincerely
Absa Customer Care





Regards

Heather Berman
Complaints Remediation, Physical Channels
***
absa.co.za
Sanlam
Sanlam's reply30 Dec 2019, 09:22
Official
Good day Helena

We understand your frustration.  It is definitely not due to Sanlam's administration that we have this delay.  Sanlam is doing everything at their disposal to resolve this matter.

We would appreciate that you engage by e-mail with the relevant consultant who is dealing with this case.

Regards
Client Relations
HM
Helena M's update02 Jan 2020, 12:52
Reviewer Update
Goeiedag

Dankie dat u ons onlangs ge****ak het oor die volgende aangeleentheid:

Diensversoeknommer(s) Plannommer(s) Kliënt(e) se naam
*** ***X0 Christiaan Minnie

U versoek geniet aandag en die beraamde datum vir afhandeling is 2020-01-15. Kwoteer asseblief bogenoemde
verwysingsnommer sou u enige navrae hê.

Ons verseker u van ons beste diens te alle tye.

Vriendelike groete
SPF: Gedeelde Dienste: Kliëntesorgsentrum

Secure Services bied gereelde toegang tot u portefeulje van Sanlam-produkte, waaronder Sanlam Welvaart en Glacier.
Dit stel u ook in staat om u persoonlike besonderhede te verander en om u belastinginligting te verkry. Registreer
op die Sanlam webtuiste om toegang tot Secure Services te verkry deur die "login"-funksie te gebruik.


Please click on the following link for terms of use of this communication /
Klik asb. op die s***el vir die gebruiksbepalings van hierdie kommunikasie:
http://www.sanlam.co.za/email-terms-of-use
Sanlam
Sanlam's reply02 Jan 2020, 13:21
Official
Good day, Helena

We have forwarded your matter to the relevant consultant who is attending to your request. 

Kind regards,
Client Relations
Sanlam
Sanlam's reply03 Jan 2020, 13:48
Official
Good day, Helena

We have received feedback that one of our consultants has made contact with you. We encourage you to contact the consultant directly for a more expeditious handling of your case.

Kind regards
Client Relations


HM
Helena M's update03 Jan 2020, 14:00
Reviewer Update
Proof that was needed was emailed the 12th Dec already, it was ignored.How is it possible that SANLAM can't understand if an account was cancelled, paid off, the session isn 't applicable anymore ? Then they say it isn't caused by their administration. You better hurry up now . I want interest for every day the money is still not paid out
Sanlam
Sanlam's reply03 Jan 2020, 14:28
Official
Good day, Helena

Your request has been noted, we have alerted the relevant department of your post.

Kind regards,
Client Relations