Waiting over / about 2 months for reimbur*****t from Sanlam for medicals they requested me to do.

Now I understand why doctors need payment from insurance companies first, before releasing any information. About 4 or 5 months ago I requested life cover from Sanlam. They gave me some medical requirements that they needed me to undergo so that they could underwrite my policy. Sanlam advised that they would pay for all medicals that they request me to do. I did all the medical that Sanlam requested me to do and paid from my pocket, knowing that Sanlam will honor their commitment timeously. It is gone over 6 to 8 weeks now that I have supp**** Sanlam with all invoices and receipts for them to reimburse me. To this date I have received no reimbur*****t. What I do know is that the authority to pay has been given from the underwriting department, but the person / payments department is dragging their heels or do not want to honor Sanlams commitment. Note. This is the first time that I am experiencing any problems with Sanlam, after dealing with them fir about 30 years.