Waiting over a month to be paid out. Horrible customer experience.

Dealing with Sanlam Gap Cover has been a horrible, frustrating experience. I put in a claim on 31 May and now it's 3 July - more than a month later - and still no payout. When I called to follow up, I had to wait on hold forever and when they eventually picked up I was told my claim is still "processing" and they will escalate it. A week later, nothing has happened so I've just called again only to be told the same thing. Please be wary of this company. They're quick to take your money and don't seem to give a damn about you when it's time to claim.