Waiting for more than four days for Funeral cover payout.

My mother in-law took funeral cover couple of years ago, now we have a bereavement in the family, she lodged her claim on the 6th February, more documentation was requested and everything was provided and captured on the system on the 8th February. Being a funeral cover one would think this should be processed with 48 hours, we have been calling the call center every day and being told that the information has been passed to claims department. This has been going on for four days. The service is appalling to say the least. How Sanlam expect the family to make funeral arrangements if it takes more than four days and counting to process a funeral cover claim is beyond me. We ask to talk to a manger or supervisor and we told they are busy or in a meeting. That's how bad the services is. Waiting for the pay out and counting..............