1 reviews | Active since Oct 2011

30 Nov 2016, 13:16

Waiting for an agent to Answer

<p>I contacted Sanlam Reality to book tickets. I was number 2 in the queue and after about 5min i was number 1 in the queue. I have been waiting for more than 40min for my call to be answered. How many agents do you have working there? This is really unacceptable!</p>

0
Replies (2)
Sanlam
Sanlam's reply30 Nov 2016, 13:57
Official

Good day

We acknowledge receipt of your complaint and will arrange for urgent investigation.

Kind Regards

Client Relations

Sanlam
Sanlam's reply07 Dec 2016, 08:51
Official

Good day

We have been informed that one of Reality representatives made contact with you. They explained that the day you tried to get hold of them their lines were down. We apologise for any inconvenience caused.

Kind Regards

Client Relations