Vodacom Retirement Fund Withdrawal Nightmare

I am beyond frustrated. I resigned from Vodacom on the 15th of December 2023, and requested a withdrawal from my Retirement Fund. I filled in all the forms and was informed that it will be a 6 weeks process. We are now nearing 4 months, I have not being paid. I keep calling the Sanlam call centre, and have to engage different call center agents, who don't have any idea about my frustration, because according to them, I am still active on their side. The agent I spoke to in February, told me that her team leader, Elsabe (who I cannot contact dirently) confirmed that I will be paid in April. The agent I spoke to this morning, is not sure because all is still active on their system. I am not allowed to speak to the fund administrators, because they are not contactable, meaning, the next time, I call, I will have to relay my case from scratch. NO ONE CARES!!! I am frustrated and angry - I need direction and confirmation on when you will make payment.