LF
Lindelwe F
1 reviews | Active since Sept 2023
18 Sept 2023, 12:52
VICTIM OF INCOMPETENCE
In May 2023 I received correspondence from assupol saying my premium needs to go up for me to retain my life cover benefit of R100 000. I filled in the forms sent to me and signed for the premium to go up. I emailed the form back to them on the 6th of June 2023...on the 15th of June 2023 I noticed that my premium didn't go up...I called and was told the new premium would start in July 2023. Until today my premium is still the same and on the 15th of September 2023 I received correspondence showing that my benefit has gone down to R84 000 YET I COMPILED BY COMPLETING THE FORM THEY SAID I SHOULD COMPLETE AND SENT IT BACK!!! INCOMPETENCE IS AN UNDERSTATEMENT!
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Replies (3)
Sanlam's replyOfficial
18 Sept 2023, 13:34Good day Lindelwe, thank you for your review. I am so sorry for any frustration caused. We will urgently look into this and provide further feedback to your direct e-mail address. Regards, Assupol Complaints Manager
Sanlam's reply18 Sept 2023, 13:34
Official
Good day Lindelwe, thank you for your review. I am so sorry for any frustration caused. We will urgently look into this and provide further feedback to your direct e-mail address. Regards, Assupol Complaints Manager
LF
Lindelwe F's updateReviewer Update
04 Nov 2023, 11:33I got an sms from assupol claiming that my complaint has been resolved. This is the sms:
Dear Client. Your policy AL*** has been amended as requested, effective from 1 Dec 2023. The new monthly premium is R 123.75. For any assistance phone ***. Register on https://my.assupol.co.za to view your policy. Assupol.
The problem is that the sms is still quoting what is suppose to be the old premium of R123.75 instead of R136.85. I called about this and I was told my benefit is still reduced from R100 000 to R84 000. I really don't know what to do now because the INCOMPETENCE continues.
Dear Client. Your policy AL*** has been amended as requested, effective from 1 Dec 2023. The new monthly premium is R 123.75. For any assistance phone ***. Register on https://my.assupol.co.za to view your policy. Assupol.
The problem is that the sms is still quoting what is suppose to be the old premium of R123.75 instead of R136.85. I called about this and I was told my benefit is still reduced from R100 000 to R84 000. I really don't know what to do now because the INCOMPETENCE continues.
LF
Lindelwe F's update04 Nov 2023, 11:33
Reviewer Update
I got an sms from assupol claiming that my complaint has been resolved. This is the sms:
Dear Client. Your policy AL*** has been amended as requested, effective from 1 Dec 2023. The new monthly premium is R 123.75. For any assistance phone ***. Register on https://my.assupol.co.za to view your policy. Assupol.
The problem is that the sms is still quoting what is suppose to be the old premium of R123.75 instead of R136.85. I called about this and I was told my benefit is still reduced from R100 000 to R84 000. I really don't know what to do now because the INCOMPETENCE continues.
Dear Client. Your policy AL*** has been amended as requested, effective from 1 Dec 2023. The new monthly premium is R 123.75. For any assistance phone ***. Register on https://my.assupol.co.za to view your policy. Assupol.
The problem is that the sms is still quoting what is suppose to be the old premium of R123.75 instead of R136.85. I called about this and I was told my benefit is still reduced from R100 000 to R84 000. I really don't know what to do now because the INCOMPETENCE continues.
Sanlam's replyOfficial
05 Nov 2023, 10:59Thank you, we will review this and provide further feedback to your direct e-mail. Regards
Sanlam's reply05 Nov 2023, 10:59
Official
Thank you, we will review this and provide further feedback to your direct e-mail. Regards