SH
Shaun H
1 reviews | Active since Aug 2023
10 Aug 2023, 08:58
***** victim no assistance from Sanlam
PLEASE STAY AWAY! I recently found out I'm the owner of a Sanlam Money Saver credit card - a card I know absolutely NOTHING of. I've done basically everything in my power to help myself and them to stop the *****ulent activities, but they do not care to communicate or actively engage in a resolution. My credit score is down because of this. If anyone has advice for me apart from contacting Sanlam it would be much appreciated
Helpful (0)
Replies (12)0
Replies (12)
Sanlam's replyOfficial
10 Aug 2023, 09:24Good morning Shaun
We are sorry to hear about your experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
We are sorry to hear about your experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
Sanlam's reply10 Aug 2023, 09:24
Official
Good morning Shaun
We are sorry to hear about your experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
We are sorry to hear about your experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
SH
Shaun H's updateReviewer Update
11 Aug 2023, 08:20I've lodged this complaint on the 23rd of June - what is the typical turnaround time for an "escalation." I apologize if someone needs to actually type something back to me as I'm not sure if there is auto replies for everything.
SH
Shaun H's update11 Aug 2023, 08:20
Reviewer Update
I've lodged this complaint on the 23rd of June - what is the typical turnaround time for an "escalation." I apologize if someone needs to actually type something back to me as I'm not sure if there is auto replies for everything.
Sanlam's replyOfficial
11 Aug 2023, 09:00Hello Shaun
We have received confirmation from the Sanlam Money Saver Credit Card team that they are busy attending to this matter.
We will follow up with them and revert back to you.
Regards
Sanlam Client Care
We have received confirmation from the Sanlam Money Saver Credit Card team that they are busy attending to this matter.
We will follow up with them and revert back to you.
Regards
Sanlam Client Care
Sanlam's reply11 Aug 2023, 09:00
Official
Hello Shaun
We have received confirmation from the Sanlam Money Saver Credit Card team that they are busy attending to this matter.
We will follow up with them and revert back to you.
Regards
Sanlam Client Care
We have received confirmation from the Sanlam Money Saver Credit Card team that they are busy attending to this matter.
We will follow up with them and revert back to you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
16 Aug 2023, 14:52Good day Shaun
A consultant has been trying to contact you but there is no answer. Feedback was provide to you via email.
RegardsSanlam Client Care
A consultant has been trying to contact you but there is no answer. Feedback was provide to you via email.
RegardsSanlam Client Care
Sanlam's reply16 Aug 2023, 14:52
Official
Good day Shaun
A consultant has been trying to contact you but there is no answer. Feedback was provide to you via email.
RegardsSanlam Client Care
A consultant has been trying to contact you but there is no answer. Feedback was provide to you via email.
RegardsSanlam Client Care
SH
Shaun H's updateReviewer Update
12 Sept 2023, 10:00Good morning.
My Clearscore report was updated over the weekend and still this account reflects against me! After receiving your confirmation letter that I'm not responsible for the credit card and that you contacted the credit bureau to update and rectify, I wanted to apply for a rent to buy solar installation - they declined my application because of this credit card. The effect of this has now had a negative impact on my life for too long.
My Clearscore report was updated over the weekend and still this account reflects against me! After receiving your confirmation letter that I'm not responsible for the credit card and that you contacted the credit bureau to update and rectify, I wanted to apply for a rent to buy solar installation - they declined my application because of this credit card. The effect of this has now had a negative impact on my life for too long.
SH
Shaun H's update12 Sept 2023, 10:00
Reviewer Update
Good morning.
My Clearscore report was updated over the weekend and still this account reflects against me! After receiving your confirmation letter that I'm not responsible for the credit card and that you contacted the credit bureau to update and rectify, I wanted to apply for a rent to buy solar installation - they declined my application because of this credit card. The effect of this has now had a negative impact on my life for too long.
My Clearscore report was updated over the weekend and still this account reflects against me! After receiving your confirmation letter that I'm not responsible for the credit card and that you contacted the credit bureau to update and rectify, I wanted to apply for a rent to buy solar installation - they declined my application because of this credit card. The effect of this has now had a negative impact on my life for too long.
Sanlam's replyOfficial
12 Sept 2023, 10:12Good day Shaun
We apologise for the inconvenience this has caused. We have relayed your message to Sanlam Moneysaver.
RegardsSanlam Client Care
We apologise for the inconvenience this has caused. We have relayed your message to Sanlam Moneysaver.
RegardsSanlam Client Care
Sanlam's reply12 Sept 2023, 10:12
Official
Good day Shaun
We apologise for the inconvenience this has caused. We have relayed your message to Sanlam Moneysaver.
RegardsSanlam Client Care
We apologise for the inconvenience this has caused. We have relayed your message to Sanlam Moneysaver.
RegardsSanlam Client Care
Sanlam's replyOfficial
13 Sept 2023, 13:27Good day Shaun
This is to confirm that feedback was provided to you via email.
RegardsSanlam Client Care
This is to confirm that feedback was provided to you via email.
RegardsSanlam Client Care
Sanlam's reply13 Sept 2023, 13:27
Official
Good day Shaun
This is to confirm that feedback was provided to you via email.
RegardsSanlam Client Care
This is to confirm that feedback was provided to you via email.
RegardsSanlam Client Care
SH
Shaun H's updateReviewer Update
13 Sept 2023, 16:15No e-mail received. I double checked
SH
Shaun H's update13 Sept 2023, 16:15
Reviewer Update
No e-mail received. I double checked
Sanlam's replyOfficial
13 Sept 2023, 16:29Hello Shaun
We have asked the Sanlam Money Saver Credit Card team to look into this.
Regards
Sanlam Client Care
We have asked the Sanlam Money Saver Credit Card team to look into this.
Regards
Sanlam Client Care
Sanlam's reply13 Sept 2023, 16:29
Official
Hello Shaun
We have asked the Sanlam Money Saver Credit Card team to look into this.
Regards
Sanlam Client Care
We have asked the Sanlam Money Saver Credit Card team to look into this.
Regards
Sanlam Client Care
SH
Shaun H's updateReviewer Update
14 Sept 2023, 12:39I was in a meeting when they called. My number remains ***. Please they could phone again?
SH
Shaun H's update14 Sept 2023, 12:39
Reviewer Update
I was in a meeting when they called. My number remains ***. Please they could phone again?
Sanlam's replyOfficial
14 Sept 2023, 12:55Thank you for confirming. We have arranged for you to be called again.
RegardsSanlam Client Care
RegardsSanlam Client Care
Sanlam's reply14 Sept 2023, 12:55
Official
Thank you for confirming. We have arranged for you to be called again.
RegardsSanlam Client Care
RegardsSanlam Client Care
Sanlam's replyOfficial
14 Sept 2023, 14:08We have received confirmation that you have been contacted and feedback provide to you.
RegardsSanlam Client Care
RegardsSanlam Client Care
Sanlam's reply14 Sept 2023, 14:08
Official
We have received confirmation that you have been contacted and feedback provide to you.
RegardsSanlam Client Care
RegardsSanlam Client Care