Very very unhappy customer disgusting service from Sanlam Sky

I have a client with Sanlam since 2012 and have never claimed, last week my cousin passed away on a Thursday night and the following day friday morning I went to submit all the documents needed to claim.

The weekend passed and I called to check on the status of my claim and I was told by head office that they received nothing from the King Williams Town branch. I went to the branch again and they told me that they had submitted the paperwork. I called head office again to check and they emailed me a claim form to fill and send the documents again and later on they said they had received my email with the documents I sent.

A day passed and I called again to check and they told me that my claim had been sent for verification and investigation and it would take up to 5 working days. I now only have 3 days left before the funeral.

Today they called me telling me that my claim was sent for further investigation and verification and that would take up to 21 days.

I asked the consultant who called me and she told me that they don't know why it was sent for further investigation and verification they are not told anything.

I am very disappointed and disgusted by Sanlam's service in my time of grieving, they are supposed to make things easy for me during this time instead they are adding more stress. The family is looking at me to help and contribute because they are struggling financially.

After this I am canceling everything I have with Sanlam they are useless.

Siseko Very very unhappy customer *** ***