CR
CANDY23 Rapetsoa
1 reviews | Active since Oct 2014
16 Sept 2022, 08:45
Very very poor service.
I'm so frustrated, I made a funeral claim on Monday the 12th of September 2022, and funeral claim takes 24 to 48hours, I have been in contact with the call center everyday since Monday and everytime I call them they tell me that the funds will reflect in my account in 24hours, I'm so ****ed now I need to assist my family with the funeral and I sent all the documents that where required from me, it been 5 days now. Your services are very poor I guess I need to cancel all the policies I have with you I'm tired of this and I will be escalating this matter to the media and relevant people.
Helpful (0)
Replies (8)0
Replies (8)
Sanlam's replyOfficial
16 Sept 2022, 10:08Good day CANDY23
We are sorry to hear of your poor customer service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
We are sorry to hear of your poor customer service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
Sanlam's reply16 Sept 2022, 10:08
Official
Good day CANDY23
We are sorry to hear of your poor customer service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
We are sorry to hear of your poor customer service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
Sanlam's replyOfficial
16 Sept 2022, 15:38 Good day CANDY23
We have received confirmation that you have been contacted. Sanlam SKY will assist you further.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted. Sanlam SKY will assist you further.
Regards
Sanlam Client Care
Sanlam's reply16 Sept 2022, 15:38
Official
Good day CANDY23
We have received confirmation that you have been contacted. Sanlam SKY will assist you further.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted. Sanlam SKY will assist you further.
Regards
Sanlam Client Care
CR
CANDY23 Rapetsoa's updateReviewer Update
19 Sept 2022, 12:10Hi I'm still waiting, no payment till today, the claim was done last week Monday and it 6working days now, they promise to make the payment within 48hours but still no payment, I had to borrow money to assist with the funeral. I'm so ****ed off right now I will be contacting the insurance ombudsman.
CR
CANDY23 Rapetsoa's update19 Sept 2022, 12:10
Reviewer Update
Hi I'm still waiting, no payment till today, the claim was done last week Monday and it 6working days now, they promise to make the payment within 48hours but still no payment, I had to borrow money to assist with the funeral. I'm so ****ed off right now I will be contacting the insurance ombudsman.
CR
CANDY23 Rapetsoa's updateReviewer Update
19 Sept 2022, 12:12And yes you called me on Friday the 16th and you where supposed to get back to me, your services are really bad. Now km owing people money because you guys didn't pay me
CR
CANDY23 Rapetsoa's update19 Sept 2022, 12:12
Reviewer Update
And yes you called me on Friday the 16th and you where supposed to get back to me, your services are really bad. Now km owing people money because you guys didn't pay me
Sanlam's replyOfficial
19 Sept 2022, 14:27Good day
We are following up with the relevant team.
Regards
Sanlam Client Care
We are following up with the relevant team.
Regards
Sanlam Client Care
Sanlam's reply19 Sept 2022, 14:27
Official
Good day
We are following up with the relevant team.
Regards
Sanlam Client Care
We are following up with the relevant team.
Regards
Sanlam Client Care
CR
CANDY23 Rapetsoa's updateReviewer Update
19 Sept 2022, 14:32But you not communicating with me. What is going on? Why haven't I received a payment till today? Can someone please communicate with me.
CR
CANDY23 Rapetsoa's update19 Sept 2022, 14:32
Reviewer Update
But you not communicating with me. What is going on? Why haven't I received a payment till today? Can someone please communicate with me.
CR
CANDY23 Rapetsoa's updateReviewer Update
20 Sept 2022, 08:05I would like to say thank you although it took forever, this morning I received the money into my account finally, please kindly change how you do things because it's affecting your claims.
CR
CANDY23 Rapetsoa's update20 Sept 2022, 08:05
Reviewer Update
I would like to say thank you although it took forever, this morning I received the money into my account finally, please kindly change how you do things because it's affecting your claims.
Sanlam's replyOfficial
20 Sept 2022, 11:32Hi there
We are very pleased to hear this and take note of your feedback as well. We hope you have a great day further.
Regards
Sanlam Client Care
We are very pleased to hear this and take note of your feedback as well. We hope you have a great day further.
Regards
Sanlam Client Care
Sanlam's reply20 Sept 2022, 11:32
Official
Hi there
We are very pleased to hear this and take note of your feedback as well. We hope you have a great day further.
Regards
Sanlam Client Care
We are very pleased to hear this and take note of your feedback as well. We hope you have a great day further.
Regards
Sanlam Client Care