Very Very Bad & Unprofessional Services

Sanlam is very bad for people to join their service is very poor and also they don't communicate with their clients . February I joined funeral cover and agreement was deduct from payslip and the first was in March, April they did not deduct from payslip they try to debit from the account which I was no longer using it May the same thing and the didn't send me any communication sms, email or call me to inform that they didn't get premiums I called them in April I couldn't get help and I called again in May because of the lockdown I was not around to go to their offices because of the disability to 26 june I went to cancel I was told no need because 2 months they didn't get premiums so they won't deduct but when I checked my payslip Sanlam did deduct from my payslip I'm confused if Sanlam is doing this.