Very, Very bad customer service
I have a life cover policy with Sanlam and have a query. I phoned Sanlam a couple of times in February but each consultant gave me a different story. They said they will refer it to a specialist but nobody came back to me either! They then said I must contact my broker which I did but he gave me yet again a different story! I was now holding on the line for 20min without speaking to anyone. THIS IS EXTREMELY BAD CUSTOMER SERVICE!!!!
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Replies (2)
Sanlam's replyOfficial
02 Apr 2025, 14:40Good day Cilliers
We apologise for your service experience and have requested the Client Care Centre to look into the matter and contact you.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the Client Care Centre to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's reply02 Apr 2025, 14:40
Official
Good day Cilliers
We apologise for your service experience and have requested the Client Care Centre to look into the matter and contact you.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the Client Care Centre to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
03 Apr 2025, 13:48Hello Cilliers
We have received feedback that Client Care Centre has been in touch with you. They will be assisting you further.
Regards
Sanlam Client Care
We have received feedback that Client Care Centre has been in touch with you. They will be assisting you further.
Regards
Sanlam Client Care
Sanlam's reply03 Apr 2025, 13:48
Official
Hello Cilliers
We have received feedback that Client Care Centre has been in touch with you. They will be assisting you further.
Regards
Sanlam Client Care
We have received feedback that Client Care Centre has been in touch with you. They will be assisting you further.
Regards
Sanlam Client Care