Very upset with you're service Sanlam

Terrible ,after I wrote a review I Sanlam advised that they responded and I must read their private review there was no response I called the Wynberg branch again and was told I should call the following number and request the policy from them.On Friday I called and was put through to a consultant who started of the conversation with someone else while I'm on the line and laughing while she greets me I asked what is so funny coz she's having a hole laughing session before assisting me ,she apologise and I informed her what I needed and why my mom was on the line with her and she went thru all the security questions I was told the policy will be sent to my mom in the next few minutes I was given the ref number *** the agent was called Bavetsana .we waited all day and checked again this morning still no policy .This is causing so much stress to my 83 year old mother and Sanlams consultants is causing this .This is such a big company and yet they cannot assist with a simple request...