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Naledi N
1 reviews | Active since Apr 2021
22 Jan 2024, 22:23
VERY UNRELIABLE CONSULTANTS WHO LIE
I’ve been calling Assupol to increase my policy payment. Two weeks ago I spoke to a consultant and they assured me they’d make amendments on the system however it was offline. No call, no update, NOTHING ! I called again last week and the consultant assured me that the previous one I spoke to will call me for an update, I AM STILL WAITING. Please kindly help with consultants - Lerato Mahanjana and Thokozile Chiliza. This will affect my policy in the long run. Literally NO ONE IS GETTING BACK TO ME. How long does it take for the system to be up and running? Please can someone call me back
Helpful (0)
Replies (8)0
Replies (8)
Sanlam's replyOfficial
23 Jan 2024, 06:14Dear Naledi, thank you for your review. Our sincerest apology for any inconvenience caused. We are looking into this and will provide feedback to your direct e-mail as soon as possible, on resolving this matter. Regards, Assupol Complaints Manager
Sanlam's reply23 Jan 2024, 06:14
Official
Dear Naledi, thank you for your review. Our sincerest apology for any inconvenience caused. We are looking into this and will provide feedback to your direct e-mail as soon as possible, on resolving this matter. Regards, Assupol Complaints Manager
Sanlam's replyOfficial
23 Jan 2024, 10:14Noted, will do
Sanlam's reply23 Jan 2024, 10:14
Official
Noted, will do
Sanlam's replyOfficial
24 Jan 2024, 10:49Good day, we will arrange urgent assistance.
Sanlam's reply24 Jan 2024, 10:49
Official
Good day, we will arrange urgent assistance.
Sanlam's replyOfficial
24 Jan 2024, 11:51Our Client Service specialist was made aware of the urgency and is arrange urgent assistance.
Sanlam's reply24 Jan 2024, 11:51
Official
Our Client Service specialist was made aware of the urgency and is arrange urgent assistance.
Sanlam's replyOfficial
24 Jan 2024, 14:26Thank you!
Sanlam's reply24 Jan 2024, 14:26
Official
Thank you!
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Naledi N's updateReviewer Update
25 Jan 2024, 11:39Hi Assupol. I’m not sure what’s happening with my policy but I keep receiving messages every two min telling me of my new premium which is NOT what I should be paying. It’s WAY LESS than what I was paying. Why can’t you do one thing right? Honestly, what’s happening? Can I get one SMS telling me about my new policy amendments and the amount I should be paying which is R742 NOT R302, R435, etc. Can I be assisted on this urgently please?
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Naledi N's update25 Jan 2024, 11:39
Reviewer Update
Hi Assupol. I’m not sure what’s happening with my policy but I keep receiving messages every two min telling me of my new premium which is NOT what I should be paying. It’s WAY LESS than what I was paying. Why can’t you do one thing right? Honestly, what’s happening? Can I get one SMS telling me about my new policy amendments and the amount I should be paying which is R742 NOT R302, R435, etc. Can I be assisted on this urgently please?
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Naledi N's updateReviewer Update
25 Jan 2024, 13:52Hi there,
Can someone provide feedback? I just called for the third time to fix this problem and a consultant HUNG UP in my ear. What is that? Can my policy please be FIXED? And can someone provide feedback on this !!!!
Can someone provide feedback? I just called for the third time to fix this problem and a consultant HUNG UP in my ear. What is that? Can my policy please be FIXED? And can someone provide feedback on this !!!!
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Naledi N's update25 Jan 2024, 13:52
Reviewer Update
Hi there,
Can someone provide feedback? I just called for the third time to fix this problem and a consultant HUNG UP in my ear. What is that? Can my policy please be FIXED? And can someone provide feedback on this !!!!
Can someone provide feedback? I just called for the third time to fix this problem and a consultant HUNG UP in my ear. What is that? Can my policy please be FIXED? And can someone provide feedback on this !!!!
Sanlam's replyOfficial
25 Jan 2024, 14:24Thank you for escalating this to us, we are looking into this and will revert as soon as possible.
Sanlam's reply25 Jan 2024, 14:24
Official
Thank you for escalating this to us, we are looking into this and will revert as soon as possible.