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Sinesipo N
1 reviews | Active since Jan 2024
15 Aug 2024, 11:21
Very unprofessional people
I’ve put a claim a day ago, they said they’ll get back to me in 3 hrs, it’s been more than 24hrs now and my claim hasn’t been attended and no reply on my email…
Can someone check my claim I need to bury my mother this coming Saturday and am going to EC, reference no: 465939
Helpful (0)
Replies (14)0
Replies (14)
Sanlam's replyOfficial
15 Aug 2024, 11:44Dear Sinesipo, my sincerest condolences on the passing of your mother and policy for the frustration caused by the claim. We are urgently looking into this and will provide further feedback to your direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply15 Aug 2024, 11:44
Official
Dear Sinesipo, my sincerest condolences on the passing of your mother and policy for the frustration caused by the claim. We are urgently looking into this and will provide further feedback to your direct e-mail. Regards, Assupol Complaints Manager
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Sinesipo N's updateReviewer Update
16 Aug 2024, 09:28Hi, still now y’all looking on my claim?? I need to go to EC and it’s been days since I logged my claim..
Your service is so poor, why must I always write here in order for my claims to be considered, if you’d ever see me having a policy with this company I’d be doomed!!
Your service is so poor, why must I always write here in order for my claims to be considered, if you’d ever see me having a policy with this company I’d be doomed!!
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Sinesipo N's update16 Aug 2024, 09:28
Reviewer Update
Hi, still now y’all looking on my claim?? I need to go to EC and it’s been days since I logged my claim..
Your service is so poor, why must I always write here in order for my claims to be considered, if you’d ever see me having a policy with this company I’d be doomed!!
Your service is so poor, why must I always write here in order for my claims to be considered, if you’d ever see me having a policy with this company I’d be doomed!!
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Sinesipo N's updateReviewer Update
16 Aug 2024, 09:36Hi Assupol I do not need complaint resolution that may take 20 working days, I need money to bury my mom by 16h00 today I need to be on the way to EC.
I need my money that I’ve been paying with y’all. Please
I need my money that I’ve been paying with y’all. Please
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Sinesipo N's update16 Aug 2024, 09:36
Reviewer Update
Hi Assupol I do not need complaint resolution that may take 20 working days, I need money to bury my mom by 16h00 today I need to be on the way to EC.
I need my money that I’ve been paying with y’all. Please
I need my money that I’ve been paying with y’all. Please
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Sinesipo N's updateReviewer Update
16 Aug 2024, 09:39That’s why I logged my claim very early coz I knew I was going to a funeral and your team didn’t even check it until I had to write on hello Peter, this is one funeral policy I would never recommend.
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Sinesipo N's update16 Aug 2024, 09:39
Reviewer Update
That’s why I logged my claim very early coz I knew I was going to a funeral and your team didn’t even check it until I had to write on hello Peter, this is one funeral policy I would never recommend.
Sanlam's replyOfficial
16 Aug 2024, 09:57We note your responses and refer to our emails sent to your direct email.
Sanlam's reply16 Aug 2024, 09:57
Official
We note your responses and refer to our emails sent to your direct email.
Sanlam's replyOfficial
16 Aug 2024, 09:58 We note your responses and refer to our emails sent to your direct email.
Sanlam's reply16 Aug 2024, 09:58
Official
We note your responses and refer to our emails sent to your direct email.
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Sinesipo N's updateReviewer Update
16 Aug 2024, 10:03I didn’t receive any email, I just received a message that says my complaint may take 20 working days.
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Sinesipo N's update16 Aug 2024, 10:03
Reviewer Update
I didn’t receive any email, I just received a message that says my complaint may take 20 working days.
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Sinesipo N's updateReviewer Update
16 Aug 2024, 10:07I didn’t receive any email, I just received a message that says my complaint may take 20 working days.
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Sinesipo N's update16 Aug 2024, 10:07
Reviewer Update
I didn’t receive any email, I just received a message that says my complaint may take 20 working days.
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Sinesipo N's updateReviewer Update
16 Aug 2024, 10:08There’s no email I got from my direct email, I only got a message.
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Sinesipo N's update16 Aug 2024, 10:08
Reviewer Update
There’s no email I got from my direct email, I only got a message.
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Sinesipo N's updateReviewer Update
16 Aug 2024, 10:09There’s no email I got from my direct email, I only got a message.
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Sinesipo N's update16 Aug 2024, 10:09
Reviewer Update
There’s no email I got from my direct email, I only got a message.
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Sinesipo N's updateReviewer Update
16 Aug 2024, 10:11There’s no email I got from my direct email, I only got a message.
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Sinesipo N's update16 Aug 2024, 10:11
Reviewer Update
There’s no email I got from my direct email, I only got a message.
Sanlam's replyOfficial
16 Aug 2024, 10:35Forwarded to:***Good morning Sinesipo,
Thank you for your e-mail below.
Please accept our deepest sympathy on the sad loss of your mother.
We also sincerely apologize for the inconvenience and frustration caused by the undue delayed claim payment. Our claims team is busy implementing a new, more efficient claims system and this is unfortunately accompanied by undue technical challenges beyond our control, leading to possible delayed payments in some instances. Our claims management team is hard at work to correct this.
We confirm that the claim was processed today. (see below screenshot)
Regards,
Proudly Serving,Modiegi TwalaClerk: Complaints
Thank you for your e-mail below.
Please accept our deepest sympathy on the sad loss of your mother.
We also sincerely apologize for the inconvenience and frustration caused by the undue delayed claim payment. Our claims team is busy implementing a new, more efficient claims system and this is unfortunately accompanied by undue technical challenges beyond our control, leading to possible delayed payments in some instances. Our claims management team is hard at work to correct this.
We confirm that the claim was processed today. (see below screenshot)
Regards,
Proudly Serving,Modiegi TwalaClerk: Complaints
Sanlam's reply16 Aug 2024, 10:35
Official
Forwarded to:***Good morning Sinesipo,
Thank you for your e-mail below.
Please accept our deepest sympathy on the sad loss of your mother.
We also sincerely apologize for the inconvenience and frustration caused by the undue delayed claim payment. Our claims team is busy implementing a new, more efficient claims system and this is unfortunately accompanied by undue technical challenges beyond our control, leading to possible delayed payments in some instances. Our claims management team is hard at work to correct this.
We confirm that the claim was processed today. (see below screenshot)
Regards,
Proudly Serving,Modiegi TwalaClerk: Complaints
Thank you for your e-mail below.
Please accept our deepest sympathy on the sad loss of your mother.
We also sincerely apologize for the inconvenience and frustration caused by the undue delayed claim payment. Our claims team is busy implementing a new, more efficient claims system and this is unfortunately accompanied by undue technical challenges beyond our control, leading to possible delayed payments in some instances. Our claims management team is hard at work to correct this.
We confirm that the claim was processed today. (see below screenshot)
Regards,
Proudly Serving,Modiegi TwalaClerk: Complaints
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Sinesipo N's updateReviewer Update
16 Aug 2024, 11:26How long will it take to reflect ?? I need to go as in today 16h00
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Sinesipo N's update16 Aug 2024, 11:26
Reviewer Update
How long will it take to reflect ?? I need to go as in today 16h00
Sanlam's replyOfficial
16 Aug 2024, 11:48We can unfortunately not confirm an exact time that it will reflect in your bank account, it should be later today.
Sanlam's reply16 Aug 2024, 11:48
Official
We can unfortunately not confirm an exact time that it will reflect in your bank account, it should be later today.