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Naso T

1 reviews | Active since Feb 2013

05 Feb 2025, 12:39

Very unhelpful people in that company

Not Sanlam deducting funds from my account every month and unable to give me policy documents, getting transferred to Sanlam Sky, Platinum Life, and nobody seems to know what is happening, this is unbelievable....

0
Replies (7)
Sanlam
Sanlam's reply05 Feb 2025, 12:45
Official
Good day Naso   
 We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam SKY.
 
 Regards
 Sanlam Client Care 
Sanlam
Sanlam's reply06 Feb 2025, 12:53
Official
Good day Naso

This is to confirm that Sanlam SKY has contacted you via email. Please respond to the email for further assistance. 
 Regards
 Sanlam Client Care 
NT
Naso T's update06 Feb 2025, 13:47
Reviewer Update
Good day, I have not received any email response from Sanlam.


NT
Naso T's update06 Feb 2025, 13:51
Reviewer Update
I have done all that and there is no mail.

NT
Naso T's update06 Feb 2025, 14:00
Reviewer Update
i am on the line right now and apparently thisi is an old policy and must be generated by the system, not that I was not told the same thing yesterfay by someone else at the call centre. Either your system or the people are unable to assit to generate this or there is something else that is very wrong. I shudder to think what wwould happen if I have to claim from Sanlam, I dont even want to imagine that. God forbid
NT
Naso T's update06 Feb 2025, 14:06
Reviewer Update
28 minutes and I am still holding on the line - not even sure that soeone is still with me
Sanlam
Sanlam's reply07 Feb 2025, 11:12
Official
Good day Naso
This is to confirm that Sanlam SKY has contacted you via email. 
 Regards
 Sanlam Client Care