Very unhappy with how unfairly I am being treated.

I have been battling to get a loan with them. Every day I have been phoning them since 16th. Now it is nearly a 6 days later. They said that it was approved. But every time I follow up regarding my application. They come with stories or the system is down. Or they need a document. I have been sending like so much documents to ***. Then they can't see the document or the email is to big. Or they will escalate it to a team leader. Or it is with their underwriters. What is wrong with your system. Fix it!!! I called show you the numerous times I have been sending mails. The service is bad. No body is phoning me to tell what they need the finish the application. I need the money for the repairs on my car. Now they are inconveniencing me, I have to borrow money everywhere and ask every one for I know for money and a lift. I feel treated very bad. If they don't want to borrow me the money just say so.