Very unhappy customer

Very dissatisfied with sanlam, they combine debits if you have more than 1 policy with them and say you have outstanding payments because they fail to align the amount with the policy you policies, why they bundle debit order if they can’t reconcile or align amounts correctly 🙆♀️

When you phone in you hold the line for more than 15 minutes and they have an automated voice thing to confirm information which is so irritating, I want to speak to a person to resolve this issue