AT
Anthony T
1 reviews | Active since May 2025
19 May 2025, 09:49
Very unhappy client
POLICY NO: ASDIR***
I filed an official death claim on July 5, 2025, for the payment of a funeral policy following my brother's passing. I was then notified, with reference number 816370, that I would be contacted within three hours. As of today, May 19, 2025, I have yet to hear back from the company.
Additionally, on May 8, 2025, and May 14, 2025, I called and was informed that the claim was still pending. This business, in my opinion, lacks the decency or respect to at least call its clients and provide them with feedback or an update on the outcome.
Without the assistance of my friends and family, I have no doubt that my brother's remains would still be in the mortuary today.
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Replies (3)0
Replies (3)
Sanlam's replyOfficial
19 May 2025, 10:21Good day Anthony, thank you for the review. We note that an Assupol consultants did discuss the claim with you on 5 May and 8 May and informed you that the natural death of the life assured on 03 May 2025, occurred within the 6 month waiting period for natural deaths. The waiting period ended on 18 May 2025. We will request our claims department to provide you with the formal claim finalisation letter as soon as possible. Regards, Assupol Complaints Manager
Sanlam's reply19 May 2025, 10:21
Official
Good day Anthony, thank you for the review. We note that an Assupol consultants did discuss the claim with you on 5 May and 8 May and informed you that the natural death of the life assured on 03 May 2025, occurred within the 6 month waiting period for natural deaths. The waiting period ended on 18 May 2025. We will request our claims department to provide you with the formal claim finalisation letter as soon as possible. Regards, Assupol Complaints Manager
AT
Anthony T's updateReviewer Update
19 May 2025, 12:04So, what happened to my premiums?
AT
Anthony T's update19 May 2025, 12:04
Reviewer Update
So, what happened to my premiums?
Sanlam's replyOfficial
19 May 2025, 12:28Unfortunately, the premiums cannot be refunded. While the policy was in force it still provided funeral cover for death due to accidental causes, for which there is no waiting period.
Sanlam's reply19 May 2025, 12:28
Official
Unfortunately, the premiums cannot be refunded. While the policy was in force it still provided funeral cover for death due to accidental causes, for which there is no waiting period.