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Dylan S

1 reviews | Active since Jan 2021

04 Jan 2021, 17:42

Very slow.

I asked for a benefit statement on 20/11/2020 and 8 days later I got an email saying I first have to complete a form to update my details. I sent them the form and have made another request but they're not replying. They're taking months to reply to emails it feels like a single person is handling all of their incoming email.

0
Replies (5)
Sanlam
Sanlam's reply04 Jan 2021, 17:44
Official
Dear Dylan

We are sorry to hear of your experience with us. Please accept our apologies for the poor service received. We have forwarded your complaint to the relevant department for further investigation. 

Kind regards 
Sanlam Client Relations 
Sanlam
Sanlam's reply05 Jan 2021, 14:40
Official
Dear Dylan

We have been informed that one of our consultants was in contact with you and provided you with the relevant information.

Kind regards,
Sanlam Client Relations
DS
Dylan S's update06 Jan 2021, 12:49
Reviewer Update
Hi,

Yes they have contacted me and asked me for documents. I've sent them it but I'm not sure if they receive my emails as every time I send them and email I get an automated response from Sanlam's Employee Benefits email address asking me for my employee number. (I'm not a Sanlam Employee).

Thank you for your assistance.
Sanlam
Sanlam's reply06 Jan 2021, 13:14
Official
Good day, Dylan

Thank you notifying us of the above. We have escalated your matter for further investigation. One of our consultants will be in touch with you shortly. 

Kind regards,
Sanlam Client Relations
Sanlam
Sanlam's reply07 Jan 2021, 11:42
Official
Dear Dylan

We have arranged that he administrator get in touch with you. Kindly respond to their email directly for a faster response to your matter. 

Kind regards,
Sanlam Client Relations