Very sad, disappointed pensioner, trusting people that clearly can't be trusted!

I am so dissapointed, I retired recently and trusted Sanlam with my pension and another plan, since middle October 2024, I have been phoning ensuring I follow the correct channels to ensure my money gets paid out, when I am going on pension, but since the first phone call the agents advised me with information that was never correct, after numerous phone calls trying to get through forms was sent through but was told that if I send it through before my pension date, I will be charged a penalty, forms submitted after a month they informed me that there is something outstanding, after I have contacted the office beginning of December to double check if all was in order, now again the case has been moved to the 9th of January, I am a pensioner waiting on my money and yet I have to spend this Christmas with a red face because the people I trusted with my life long hard earned money, can't assist! Shame on you for treating people this way! No communication, no client service, no feedback nothing, won't suggest Sanlam to anyone,