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Adel V

1 reviews | Active since Feb 2014

03 Mar 2026, 10:41

Very poos service.

Good day

Sanlam.... What a pathetic company to work with your pension fund. When you phone them they keep you online for 30 to 50 min + before they answer you. This happens 3 times a day that from time to time they even drop the call with out answering. No one can give clear answers. No one answer the WhatsApp they ask you to use. No one answer your emails that you send. Payments not been made on time. If it's my choice I will move the funds to another end user.

0
Replies (3)
Sanlam
Sanlam's reply03 Mar 2026, 10:48
Official
Good day Adel,

We are truly sorry to hear about your service experience. Thank you for bringing this to our attention.

Please know that we have requested the responsible department to look into the matter and contact you directly. 

Regards
Sanlam Client Care
Sanlam
Sanlam's reply05 Mar 2026, 11:13
Official
Good morning, Adel

We have received feedback that Sanlam Corporate has sent you an email and that the matter is receiving attention.

You are welcome to reply to their email for any further assistance you require.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply06 Mar 2026, 09:23
Official
Good morning, Adel

Sanlam Corporate is struggling to get hold of you telephonically.

What time of the day is convenient for you to receive a call from them?

Regards
Sanlam Client Care