Very poor service/lack of communication

Item: Sanlam
Rating: 1
Author: Nicole B

I joined Sanlam Gap Cover and my first debit order was 02 December. I have asked numerous times for some sort of confirmation of membership. It is now 07 January and STILL nobody has bothered to send me any type of membership details! How am I supposed to know what to use or how to prove that I have Gap cover if you have not sent me any sort of membership details or confirmation! Regards, Nicole Muderrisoglu

Helpful (0)

Replies (2)

Sanlam's replyOfficial

07 Jan 2021, 16:39

Dear Nicole

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.

Kind regards
Sanlam Client Relations

Sanlam's reply07 Jan 2021, 16:39

Official

Dear Nicole

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.

Kind regards
Sanlam Client Relations

Sanlam's replyOfficial

13 Jan 2021, 09:08

Dear Nicole

We were informed that one of our consultants has provided you with the information. If you have any further enquiries, please feel free to contact the consultant directly.

Regards,
Sanlam Client Relations

Sanlam's reply13 Jan 2021, 09:08

Official