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Noluthando M

1 reviews | Active since Oct 2012

12 Feb 2021, 08:54

Very poor service

I cancelled my funeral policy and was advised that there is a refund that I'm supposed to get. The documents were completed and sent back to them 2 weeks ago and till today I have not received feedback from them. Tried calling a number of times and their consultants always pretend not to hear anything.

0
Replies (11)
Sanlam
Sanlam's reply12 Feb 2021, 08:57
Official
Dear Noluthando

We acknowledge receipt of your complaint. Please provide us with your ID or policy number in the private field for further investigation. 

Kind regards 
Sanlam Client Relations 
NM
Noluthando M's update12 Feb 2021, 08:59
Reviewer Update
SG***6
Sanlam
Sanlam's reply12 Feb 2021, 11:33
Official
Dear Noluthando

Please provide the details in the private field. 

Regards,
Sanlam Client Relations

Sanlam
Sanlam's reply12 Feb 2021, 12:08
Official
Thank you for the details, Noluthando.

We have escalated your matter to the relevant department.

Kind regards,
Sanlam Client Relations

NM
Noluthando M's update16 Feb 2021, 09:23
Reviewer Update
How long is one expected to wait for feedback
Sanlam
Sanlam's reply16 Feb 2021, 10:09
Official
Dear Noluthando

We are following up with the relevant department. 

Regards,
Sanlam Client Relations

Sanlam
Sanlam's reply17 Feb 2021, 16:08
Official
Dear Noluthando

We have been informed that one of our consultants has emailed you.

Kindly confirm receipt thereof.

Regards,
Sanlam Client Relations

NM
Noluthando M's update17 Feb 2021, 16:20
Reviewer Update
No email has been received.
NM
Noluthando M's update18 Feb 2021, 12:55
Reviewer Update
I do not have any emails that were received from you. Please just tell me the outcome regarding my query we can't keep going back and forth about this. What's so difficult about picking up the phone and calling me with feedback instead of giving false information about sending me emails? How many more months must this drag on?
Sanlam
Sanlam's reply18 Feb 2021, 13:27
Official
Hi Noluthando

We will request that one of our consultants call you. 

Regards,
Sanlam Client Relations

Sanlam
Sanlam's reply22 Feb 2021, 10:04
Official
Dear Noluthando

We sincerely apologise for the service experience received. 
Due to the protection of your personal information, Our consultant has made contact with you  to discuss the progress of your payment. 
Please feel free to contact the consultant directly should you have any further enquiries. RegardsSanlam Client Relations