Very Poor Service and terrible Communication with Sanlam

I have been trying to get a money saver credit card with Sanlam for over a month now. Bianca called me last month and she assisted me with my application. On the 13 April my application was approved and should have received my card by the 22 april 2022. I asked for a secondary card which Bianca told me that she will call me back on the 19 April 2022 to get that information and she never bothered. I called Sanlam call centre on the 21 april 2022 to get the secondary card issue sorted out. I was then told that i will receive my card within 5-7 days. Up to today, I havent heard back from anyone. waiting for almost a month now. Called back today 9 May 2022, Spoke to Olwethu and she says that there is a delay because the supplier of the credit cards does not have stock and when asked to speak to her team leader, she said the team leader is busy and will call me back but no one from Sanlam calls back when they promise to. However from the 12 April 2022, Sanlam has no stock of the credit card and I was not informed of this and the team leaders do not know when they will be getting stock. How BAD can service really get. I had no option but to cancel my application because no one at Sanlam can tell tell me by when i will receive my card. I hope they can get this right...

Very Poor Service and terrible Communication.