Very poor service and so not in touch with people they supposed to serve!!

Request for a minor beneficiary trust fund closure was sent on the 1st of August 2023.

Numerous calls including escalations by the call centre consultants were made to sanlam for feedback or update on the request and till today no feedback or call back has been received.

I even asked the consultants for contact person or email adress for someone who could give feedback or email adress for complaints department and all I was given is " escalation will be logged" A call today was made and I spoke to 2 consultants Siyanda and Fatima who promised to get one of their supervisors " Mr Ellon, Rachel Naidoo or Theresa Ackerman" to give feedback which has not been done. The only feedback or information you will ever receive from the call centre consultants is 1. The matter is escalated 2. We will make sure that you get a call back And both is guaranteed to never happen. I have never ever received any joy dealing with Sanlam and what's even more worrying is that no one will give you a direct person to contact or where to log a complaint. Dealing with sanlam is obviously like Dealing with a automated robot!