CL
Coenie L

1 reviews | Active since Dec 2018

28 Sept 2023, 10:17

Very poor service and no response

Good day

The worst service ever when you need to sort out a query. Can't get hold of sanlam we have send numerous emails no response to any e-mails.

When you phone for a loan 20 people contact you in a matter of seconds and you can get hold of them.

If not mistaken its the client that pays the customer Services employees salaries monthly. I have asked to let a manager phone me no response at all but the keep sending me a message i am welcome to take out a loan.

My deduction date is scheduled incorrectly have asked numerous times to change nothing changes. They will take take your last cents when they are in the wrong and tell you sorry we can't do anything for you.

Reality is be very careful when using Sanlam or taking alone their client service is non existent.

0
Replies (2)
Sanlam
Sanlam's reply28 Sept 2023, 10:52
Official
Good morning Coenie

We apologise for your service experience and have arranged for the responsible department to contact and assist you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply28 Sept 2023, 13:31
Official
Good afternoon Coenie

We have received feedback that you have been assisted.

Regards
Sanlam Client Care