TP
Theo P
1 reviews | Active since Jun 2016
25 May 2020, 17:44
Very poor service
After a month of phone calls that ends up with a cut off line and emails that is not even answered back I've had it. During the Covid-19 pademic alot of people salary has been cut or reduced. I'm strugling to get hold of you guys for a payment holiday, but without any luck. So from now on, I won't pay you guys a sent until you can get back to me. I've send numerous emails as proof that I'm trying to get hold off you. You advertise that we can get a payment holiday, but it seems like only if you answer you email and telephones.
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
25 May 2020, 17:48Dear Theo
We are sorry to hear about your experience and will refer your complaint to the relevant department for investigation.
Kind regards
Sanlam Client Relations
We are sorry to hear about your experience and will refer your complaint to the relevant department for investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply25 May 2020, 17:48
Official
Dear Theo
We are sorry to hear about your experience and will refer your complaint to the relevant department for investigation.
Kind regards
Sanlam Client Relations
We are sorry to hear about your experience and will refer your complaint to the relevant department for investigation.
Kind regards
Sanlam Client Relations
TP
Theo P's updateReviewer Update
26 May 2020, 11:07Thank you Sanlam for your feedback and the reply via Phone call. It only took 5 min of your time to pick up the phine and make a call. and everything is sorted out now. Thanks
TP
Theo P's update26 May 2020, 11:07
Reviewer Update
Thank you Sanlam for your feedback and the reply via Phone call. It only took 5 min of your time to pick up the phine and make a call. and everything is sorted out now. Thanks
Sanlam's replyOfficial
26 May 2020, 11:32Dear Theo
Thank you for your time and effort taken to voice your dissatisfaction with our office. It is with cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
And we are glad to hear that your matter was taken care of. We hope you have a great day further.
Regards,
Sanlam Client Relations
Thank you for your time and effort taken to voice your dissatisfaction with our office. It is with cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
And we are glad to hear that your matter was taken care of. We hope you have a great day further.
Regards,
Sanlam Client Relations
Sanlam's reply26 May 2020, 11:32
Official
Dear Theo
Thank you for your time and effort taken to voice your dissatisfaction with our office. It is with cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
And we are glad to hear that your matter was taken care of. We hope you have a great day further.
Regards,
Sanlam Client Relations
Thank you for your time and effort taken to voice your dissatisfaction with our office. It is with cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
And we are glad to hear that your matter was taken care of. We hope you have a great day further.
Regards,
Sanlam Client Relations