Very poor service

I have been trying to follow up on my late dad's policy for 14 months now. Emails are sent every month. I may get one response for every three mails I send. Last mail I received was in July. I have sent four emails since then and no a single response. <br> <br> Reaching them telepathically is making holes in my pocket, they take forever to answer if they ever do!!!<br> <br> I am recorded as the contact person with this claim. I would really appreciate a call to keep me in the loop so I can assist where possible.