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OM
Olva M

1 reviews | Active since Jun 2021

21 Oct 2025, 08:58

Very Poor Service

If it was possible, I would honestly give a -1 rating. The customer service is very poor, and it really feels like the staff are not properly trained to handle client queries.

I requested the statement for my account BNU10443X on 30 September 2025, and until today I have not received it. Every time I call, I’m given different amounts, and no one seems to know what’s going on.

Last time my balance was setting on 70K and now they are telling me different balance

Please assist by sending me a full statement for this account from inception to date.

Kindly note, this account was previously under debt review and was later terminated. I need the full history of all transactions and actions taken on the account up to now.

This delay is unacceptable

0
Replies (7)
Sanlam
Sanlam's reply21 Oct 2025, 09:04
Official
Good day Olva   We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Personal Loans. Regards
 Sanlam Client Care 
Sanlam
Sanlam's reply22 Oct 2025, 09:21
Official
Good day Olva   This is to confirm that you have been contacted via email. Please respond to the email for further assistance. Regards
 Sanlam Client Care 
OM
Olva M's update01 Nov 2025, 22:03
Reviewer Update
To date, no concrete feedback has been provided, which is deeply concerning. This raises serious questions about the company’s ability to manage client financial information accurately and responsibly.

The lack of proper communication and the inconsistencies I’ve observed suggest that data integrity is being compromised, something that should never happen in a financial institution.
If you have any loans or policies with this company, I strongly urge you to verify every statement they send. The inconsistencies I’ve seen are very concerning and should not be ignored.
Sanlam
Sanlam's reply02 Nov 2025, 09:45
Official
Good day Olva

Thank you for contacting us about this.
 
We have referred your complaint to Sanlam Personal Loans for further assistance.
 
Regards
Sanlam Client Care 
Sanlam
Sanlam's reply03 Nov 2025, 12:58
Official
Hello Olva

We have received feedback that Sanlam Personal Loans has sent you an email.

Regards
Sanlam Client Care
OM
Olva M's update04 Aug 2026, 21:33
Reviewer Update
A query that was logged in October last year is still not resolved. This shows incompetence and poor handling of customer funds.

Please can this matter be resolved urgently.

I have requested a simple thing, a statement history showing how the interest on my account was calculated, but I continue to get the run-around and have not received the information requested.

I think it is now time to escalate this query to the Ombudsman if it cannot be resolved.

Your request ID is I-***5.

Sanlam
Sanlam's reply05 Aug 2026, 08:30
Official
Good day Olva

We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Personal Loans.

Regards
Sanlam Client Care