1 reviews | Active since Apr 2018
Very poor policy management
I have a funeral policy with Sanlam and my premium is supposed to be debited monthly from my bank account, as I arranged with them however this is not happening. I chose the 26th as the debit date but Sanlam tries to debit my account the day before or whichever date they feel like debiting, now this has caused my policy to be in arrears. I look like someone who doesn't fulfill my agreements with the company because of this incompetence from Sanlam. When I called their call center to rectify this matter I was told they will transfer me to the relevant department, but this does not happen. I keep going back to the same department and they tell me the same thing, that they will transfer me to the relevant department.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations
I need to sort this out as soon as possible.
I need to sort this out as soon as possible.
Please accept our apologies for not being contacted yet. We are following up with the relevant department.
Kind regards,
Sanlam Client Relations
Please accept our apologies for not being contacted yet. We are following up with the relevant department.
Kind regards,
Sanlam Client Relations
We were informed that one of our consultants contacted and assisted you with your complaint. If you have any further enquiries, please feel free to contact the consultant directly.
Kind regards,
Sanlam Client Relations
We were informed that one of our consultants contacted and assisted you with your complaint. If you have any further enquiries, please feel free to contact the consultant directly.
Kind regards,
Sanlam Client Relations