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Mohamed A

1 reviews | Active since Mar 2018

10 Apr 2025, 05:38

Very poor experience with customer service

Very poor experience with customer service. I have been following up with them for my provident fund payment for more than 3 months now. All documents were submitted back in Jan and no comments were shared from Sanlam and I called customer in Feb who confirmed that all is ordered and payment is expected to be made mid March. However and after following up they shared last week of March that there a mistake with the documents which I resubmitted and till now no response on my emails. WhatsApp service is not working and you’ll keep waiting then it kicks you out.

0
Replies (21)
Sanlam
Sanlam's reply10 Apr 2025, 07:32
Official
Good morning Mohamed 

We are sorry to learn of your poor service experience and would like to assist.

Please send us a private reply with your ID number.

Be assured that we will use any information you provide only to assist you with this matter.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply14 Apr 2025, 15:05
Official
Hello Mohamed

We have followed up with Sanlam Corporate for assistance.

Regards
Sanlam Client Care
MA
Mohamed A's update15 Apr 2025, 09:25
Reviewer Update
No response even to my emails despite all the follow ups and escalations. Unbelievable poor service!!!
Sanlam
Sanlam's reply15 Apr 2025, 10:16
Official
Hello Mohamed

We have received feedback that Sanlam Corporate is struggling to get hold of you telephonically. Please respond to the email for further assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply15 Apr 2025, 15:34
Official
We have received a notification that Sanlam Corporate has been in touch with you.

Regards
Sanlam Client Care
MA
Mohamed A's update17 Apr 2025, 06:18
Reviewer Update
Yes, I received a call but issue is still not resolved and no response on my previous emails to confirm the account verification needed and expected date for fund withdrawal.
Sanlam
Sanlam's reply17 Apr 2025, 07:45
Official
Good day Mohamed

Thank you for contacting us about this.
 
We have requested urgent assistance from the relevant department.
 
Regards
Sanlam Client Care 
Sanlam
Sanlam's reply17 Apr 2025, 13:57
Official
We have received notification that Sanlam Corporate has reached out to you via email.

Regards
Sanlam Client Care
MA
Mohamed A's update22 Apr 2025, 05:19
Reviewer Update
No response from Sanlam to date with confirmation of expected payment date. That’s extremely disappointing to fail in simple communication and standard processing of funds payment while no pending action is needed from the client. Unbelievable!!
Sanlam
Sanlam's reply22 Apr 2025, 08:47
Official
Good day Mohamed

We have relayed your message to Sanlam Corporate for assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply22 Apr 2025, 10:59
Official
We have received feedback that Sanlam Corporate has reached out to via email.

Regards
Sanlam Client Care
MA
Mohamed A's update22 Apr 2025, 11:59
Reviewer Update
I have received no emails.
Sanlam
Sanlam's reply25 Apr 2025, 10:25
Official
We have relayed your message to Sanlam Corporate.

Regards
Sanlam Client Care
MA
Mohamed A's update29 Apr 2025, 04:59
Reviewer Update
Payment hasn’t been processed despite all the follow ups.
MA
Mohamed A's update30 Apr 2025, 08:38
Reviewer Update
Tried communicating via email and no response.
Sanlam
Sanlam's reply30 Apr 2025, 09:25
Official
Hello Mohamed

We have followed up with Sanlam Corporate.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply30 Apr 2025, 15:24
Official
Hello Mohamed

We have received feedback that Sanlam Corporate has sent you an email.

Regards
Sanlam Client Care
MA
Mohamed A's update05 May 2025, 13:33
Reviewer Update
No conclusion or closure for the claim. Could you please accelerate responses.
MA
Mohamed A's update07 May 2025, 08:09
Reviewer Update
There is no update received despite following up via emails. Issue remains unresolved and payment not done.
MA
Mohamed A's update08 May 2025, 12:00
Reviewer Update
Extremely disappointing experience continues with no resolution and no response on emails!!!
Sanlam
Sanlam's reply08 May 2025, 12:19
Official
Good day Mohamed

Did you respond to Sanlam Corporate with the requested tax information?

Regards
Sanlam Client Care