NN
Nomonde N
1 reviews | Active since Nov 2022
28 Jul 2025, 09:16
Very Poor customer service
I sent an email 2 weeks ago to request for my tax certificate but I got a response a week later saying my email address is wrong which I false. I then decided to ise the WhatsApp number which is useless cos I never sends OTP, I then decided to call their call centre of which I was holding on the line for 52min, mind you I called at 8am. SANLAM customer service is very Poor, I want my tax certificate!
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
28 Jul 2025, 09:25Good day Nomonde
We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's reply28 Jul 2025, 09:25
Official
Good day Nomonde
We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
28 Jul 2025, 16:37This is to confirm that you have been contacted, and feedback was provided to you.
Regards
Sanlam Client Care
Sanlam's reply28 Jul 2025, 16:37
Official
This is to confirm that you have been contacted, and feedback was provided to you.
Regards
Sanlam Client Care
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Nomonde N's updateReviewer Update
28 Jul 2025, 17:20A consultant by the name of Elna contacted me and resolved the issue. She was very friendly and professional. Thank you
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Nomonde N's update28 Jul 2025, 17:20
Reviewer Update
A consultant by the name of Elna contacted me and resolved the issue. She was very friendly and professional. Thank you
Sanlam's replyOfficial
28 Jul 2025, 17:27Thank you very much for taking the time to notify us of your positive experience. We will ensure the necessary recognition is passed on to the relevant consultant.
Regards
Sanlam Client Care
Sanlam's reply28 Jul 2025, 17:27
Official
Thank you very much for taking the time to notify us of your positive experience. We will ensure the necessary recognition is passed on to the relevant consultant.
Regards
Sanlam Client Care