Very poor customer service

I had a policy with sanlam and they stopped debating on my account I called them several times and was told that my policy was fine until I decided to call again mid March and I was told that I must pay atleast 1 premium so that my policy can be active and that time it was still active.I called again and was told that I have to deposit on the 31st and I did that.To my surprise I called to check-in all isvin order and I was told that my policy has lapsed I asked how when I have made a payment.I was told to send proof of payment and I did but till today nothing has been communicated with me no call not even an email.Sanlam has a bad service .