Very Poor Communication and Service

I sent an email to Sanlam Trust on 3 December and received only an automated response. Since then, I have received no follow-up or response at all.

I have also tried calling their offices multiple times. On each occasion, I was placed on hold for about 2 minutes listening to hold music, after which the call was automatically cut off. I even asked two other people to try calling independently, and the exact same thing happened to them.

This experience has been extremely frustrating and disappointing, especially for a company that is meant to be trusted with important financial and legal matters. Effective communication is essential, and unfortunately, Sanlam Trust has fallen far short in this regard.