Very Pathetic service

I have been deducted premiums higher than what I'm supposed to be charged since November 2023. When I received a letter showing what premiums am I charged. Then on the 11th of March 2024 I emailed a form for refund with all the required documents. But Friday on the 14th I recieved an SMS saying they can't process my refund course of missing documents I should contact them. On Monday 18th of March 2024 I phoned and asked what documents are missing, and the consultant I spoke was just mumbling and not telling me what documents are missing...she ended up telling me that she has escalated my case to claims department bla bla bla and I should do a follow up on the 21st of March there was no missing documents. With my current experience and previous experience with Sanlam Sky, they have a very pathetic customer service. There's nothing I have managed to get done without me calling many times and sending numerous emails. They just don't care about their customers and they have not changed even with my past years experience they aren't concerned. Even when It comes to funeral claims, they have no sense of urgency. I had to phone many times to get the claims and took more than 48 hours to get the claim.They are like a business without concerned managers or professionals. They don't take clients serious. 😒 When sending emails wanting answers? No one bothers to reply. I wouldn't recommend Sanlam Sky to anyone because they work as if they are making one a favour