VN
Vanessa N

1 reviews | Active since Dec 2014

05 Aug 2020, 21:09

Very efficient and impressive

I'd like to congratulate Assupol Life on such a fantastic service delivery. I've previously fought with them for not answering their calls promptly but once that was sorted, they gave me such a fantastic experience. I was dealing with a loss of a loved one and they were very quick to assist, communicated with me on my emails on a daily basis and once I had all the relevant documents to submit, the claim was approved and payment received same day. I've never experienced a company handling a claim this great and with so much urgency. I'm so pleased wit them and so glad that I actually chose a funeral policy with them. I'm impressed. Keep up the great work!

0
Replies (1)
Sanlam
Sanlam's reply06 Aug 2020, 07:31
Official
Dear Vanessa, thank you so much for your positive and complimentary review! It’s wonderful to know our efforts are paying off. I will make sure that our Claims team gets the acknowledgment. Kind regards, Assupol Complaints Manager.

Best regards,