VERY DISSAPOINTED....BAD SERVICES...

MAY 2019I OPENED A FUNERAL COVER WITH SANLAM SKY...WEDNESDAY I REQQUESTED FOR THE POLICY DOCUMENT I REALISED THAT THE ID NUNBER IS INCORRECT BUT THE DATE OF BIRTH IS CORRECT...

I CALLED THE TO NOTIFY THAT THEIR CONSULTANT MADE A MISTAKE BUT THEY ASSURED ME THAT THEY WILL ASSIST ME...

THURSDAY I SENT THE CLAIM I CALLED AFTER 2 HOURS TO MAKE A FOLLOOW UP THEY SAID THEY ARE BUSY WITH IT IT WILL PAY THE FOLLOWING DAY OR AFTER 24 TO 48HOURS...

FRIDAY WHEN I FOLLOW UP ITS BEEN SENT FOR FURTHER ASSESSMENT AND IT WILL TAKE 5 DAYS..AND I WAS NOT NOTIFIED..THE FUNERAL IS ON SUNDAY WHAT AM I SUPPOSE TO BURY MY PARENT???????????

THEY ARE NOT SENDING ANY COMMUNICATION ONLY WHEN I CALL TO FOLLOW UP

I WILL NEVER EVER AGAIN OPEN A POLICY WITH SANLAM EVER...IM SO WEAK AS I WRITE BECAUSE I DONT HAVE ANY OTHER PLAN FOR THE FUNERAL...THIS WAS THE ONLY POLICY I HAD.......................