VERY DISGUSTED WITH THE PATHETIC SERVICE TO SAY THE LEAST!!

Due to financial difficulty I was unable to pay the premium on my life cover policy in August 2025 and September 2025. A new debit order was sent on 7 October 2025 but Sanlam could not finalize, said I needed to make payment first. Payment for the month of September 2025 was made on 11 October 2025 and I requested the August 2025 premium be placed on debt. Proof of payment with the new debit order form (as also sent on 7 October 2025) was sent to Sanlam on 13 October 2025. On 14 October 2025 Theo Cloete form Sanlam sent a mail to the advisors assistant (Petronel Mollentze) and confirmed he is dealing with the case, everything was sent to him once again on 14 October 2025. After following up every single day since 13 October 2025, the premium is still in suspense and still not allocated. Meaning the debit order will not go off end October 2025 and the plan will lapse and I will no longer have cover. After several conversations with the call center, on 27 October I insisted to speak to a senior consultant. I spoke to June Anthony and she promised me the she will see that the matter gets resolved today still and will personally give me feedback. My personal cell number was given to her. No being surprised at all, no call or feedback or further attention was given to the matter. The inception date of this policy is 2016 and I have been nothing but loyal towards Sanlam. I work for Sanlam myself but never in my life have I been discussed more than I am now!!!