Very disappointing service when it comes to processing hospital claims.

What disappointing service. The turn around time for claims are supposed to be 7 to 10 working days. Yesterday I followed up, since I have not received any feedback yet, which was day 13, only to be told that my claim has been captured on their system already, but that's it. The agent informed me he will escalate it to their claims department immediately, as urgent, and someone will contact me before the end of the day. No one contacted me. Today I called, again, to be told the same story, it has been captured, and indeed sent yesterday to claims for an outcome. I will know the final outcome by supposedly next week Monday. Then we are at 15 working days, if I do get feedback as promised. And I'm not even sure if my claim will be approved or declined. I cannot see why it would be declinced, I have the cover, but let's wait for the surprise. Do better, this is comprehensive cover, with the premium that comes with it, I expect much better service.