Very disappointing Service Experience

We submitted a death claim with Assupol on 23 September, and to date, the payout has still not been made. What has made this experience even more frustrating is that we have had to redo the claim three times, despite continuously following up on the process. Assupol advertises a 24–48 hour response time, but this has been extremely misleading. What was promised as a short turnaround has now stretched into almost three months with no resolution or payout. To say we are disappointed would be an understatement. This is a time when families are grieving and in need of support, yet instead we have been met with delays, poor communication, and repeated administrative failures. Based on our experience, I would strongly caution anyone considering taking out a policy with Assupol. In a time of need, when assistance matters most, we have not received the support that was promised.