Very disappointed customer!

I have been sent from pillar to post regarding a termination of trust. I have spoken to 4 of your call centre agent each of them mention a different story. Last week it was mentioned that this week i will recieve the money. Today i spoke to different ladies of which one was named Boitumelo she mentioned that you guys are verifying my contact details, I called again , spoke to another female she mentioned that my claim is just seating there nothing has been done of which my failing to understand. She continued to let me know that my claim has been escalated and that i should wait for 24hrs. Unfortunately the 24hr period has been reached and still no whatsoever feedback. This claim was submitted last month on the 29th, which practically from tomorrow it will be an entire month of waiting and being **** to. No whatsoever communication was made, I am constantly calling your call center only to be told lies. It's very energy draining. A reputational insurance company to lack such honestly and transparency it is disgusting!!!