VERY CRUEL INSURANCE COMPANY THAT IS THE TO ROB THE INNOCENT CONSUMERS

I took a funeral policy with sanlam sky in 2015,and now as we speak the that person is no more.Last week on the 08/08/2019 I forwarded the sanlam all the document's necessary to proceeds with the claim after they have send me the funeral claim form.Currently now as we speak the claim has not yet been paid since Monday I have been calling to check the status of my claim which was saying my claim has been send for validation.Yesterday on the 14/08/2019 I received an SMS from sanlam that States as follows Sanlam: (SG***8) your claim has been sent for validation which will take 1-21 working days. For more info call us on *** and for all queries send them to us by fax *** or email ***. We apologize for inconvenience caused.This insurance company has caused a serious damage in my situation as I had to borrow money that I will have to returned with interests to prepare for the funeral arrangements of my deseased.The funeral policy has been deducting in my salary since it's existence in 2015 until to date,and even this month on the 15/08/2019 it has deducted even though my claim is not paid. Please I need this insurance to pay the money that is due to me and stop deducting on my salary. I have also escalated this matter to Ombudsman for further assistance.