Very Bad (Stay Away)

I strongly urge anyone to think twice before choosing Sanlam. While they are quick to accept your monthly premiums, their service when you truly need them is deeply disappointing. I’ve been a loyal client for many years, but after being diagnosed with a serious illness, I’ve experienced nothing but frustration in trying to claim the support I am entitled to.

Despite submitting all required documentation and detailed reports from medical specialists, I’ve been met with excuse after excuse. Every time I follow up, the response is either vague or contradictory. Calling the claims department is another ordeal altogether—be prepared to wait on hold for up to 45 minutes, only to be cut off or transferred endlessly with no meaningful assistance.

This experience has left me feeling abandoned and disillusioned. Sadly, Sanlam’s service seems to vanish the moment a real need arises. I would caution anyone considering them to look carefully at their service ratings and reviews—they speak volumes. I will be sharing my experience widely, because people deserve to know what they might be facing when it matters most.