Very bad service not even deserving of 1 star

Very bad service from Sanlam, not happy with how my claim is being handled. 1 they failed to follow up on an ROT for a whole month and half. 2 once ROT was sent they failed to process claims still for 2 weeks as they communicate poorly internally. 3 now that the claim is processed I have been waiting 7 days the only feedback they can give is they are waiting for a signature. So I guess no sense of urgency since we'll they are not personally affected by this. I will never recommend them to anyone for anything. Claim has been in progress since end Sept I am still waiting 3rd month waiting. What a wow. No one even bothers to keep me updated they don't even answer emails