KG
KAYLEIGH G
1 reviews | Active since Nov 2016
20 Feb 2024, 10:10
VERY BAD SERVICE FROM TRUST FUND
I am waiting a month now for the trust fund to assist me regarding my son Josè Liberman. The school has expelled him due to no registration fees az well as arrears schoolfees. I HAVE BEEN CALLING EVERYDAY WITHOUT ANY SUCCESS AND ONE OPERATOR TOLD ME TO STOP CALLING.please help!!!!!!! This is my 1st time I am asking for help frm the trust fund as I have been working his whole 18yrs and are unemployes for 2 yrs now.
My number is +***
Helpful (0)
Replies (10)0
Replies (10)
Sanlam's replyOfficial
20 Feb 2024, 10:16Good day Kayleigh
We are sorry to learn of your service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
We are sorry to learn of your service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
Sanlam's reply20 Feb 2024, 10:16
Official
Good day Kayleigh
We are sorry to learn of your service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
We are sorry to learn of your service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
KG
KAYLEIGH G's updateReviewer Update
20 Feb 2024, 13:55wf_*** this is his reference nr I do not yave his id with me now
Ref nr for him :37386
Please use my id as his mother
***
Ref nr for him :37386
Please use my id as his mother
***
KG
KAYLEIGH G's update20 Feb 2024, 13:55
Reviewer Update
wf_*** this is his reference nr I do not yave his id with me now
Ref nr for him :37386
Please use my id as his mother
***
Ref nr for him :37386
Please use my id as his mother
***
Sanlam's replyOfficial
20 Feb 2024, 14:00Hello Kayleigh
We have escalated the matter for assistance.
Regards
Sanlam Client Care
We have escalated the matter for assistance.
Regards
Sanlam Client Care
Sanlam's reply20 Feb 2024, 14:00
Official
Hello Kayleigh
We have escalated the matter for assistance.
Regards
Sanlam Client Care
We have escalated the matter for assistance.
Regards
Sanlam Client Care
KG
KAYLEIGH G's updateReviewer Update
20 Feb 2024, 14:03How long will thos take because this matter has been escalted for 35 days already...and thats all I have been hearing everyday . The matter has been escalating. So may I have a deadline now so my child can be back in school
KG
KAYLEIGH G's update20 Feb 2024, 14:03
Reviewer Update
How long will thos take because this matter has been escalted for 35 days already...and thats all I have been hearing everyday . The matter has been escalating. So may I have a deadline now so my child can be back in school
Sanlam's replyOfficial
20 Feb 2024, 14:05Hello Kayleigh
We are not able to answer your question.
Sanlam Trust does however handle all our escalations urgently.
Regards
Sanlam Client Care
We are not able to answer your question.
Sanlam Trust does however handle all our escalations urgently.
Regards
Sanlam Client Care
Sanlam's reply20 Feb 2024, 14:05
Official
Hello Kayleigh
We are not able to answer your question.
Sanlam Trust does however handle all our escalations urgently.
Regards
Sanlam Client Care
We are not able to answer your question.
Sanlam Trust does however handle all our escalations urgently.
Regards
Sanlam Client Care
KG
KAYLEIGH G's updateReviewer Update
20 Feb 2024, 14:07please make thos a matter of urgency. 35 days is unexceptable
KG
KAYLEIGH G's update20 Feb 2024, 14:07
Reviewer Update
please make thos a matter of urgency. 35 days is unexceptable
Sanlam's replyOfficial
20 Feb 2024, 14:08Hello Kayleigh
We have done so.
Regards
Sanlam Client Care
We have done so.
Regards
Sanlam Client Care
Sanlam's reply20 Feb 2024, 14:08
Official
Hello Kayleigh
We have done so.
Regards
Sanlam Client Care
We have done so.
Regards
Sanlam Client Care
KG
KAYLEIGH G's updateReviewer Update
20 Feb 2024, 14:10Thank you
KG
KAYLEIGH G's update20 Feb 2024, 14:10
Reviewer Update
Thank you
Sanlam's replyOfficial
20 Feb 2024, 14:57Hello Kayleigh
We have received feedback that Sanlam Trust has been in touch with you and that they will be assisting you further.
Regards
Sanlam Client Care
We have received feedback that Sanlam Trust has been in touch with you and that they will be assisting you further.
Regards
Sanlam Client Care
Sanlam's reply20 Feb 2024, 14:57
Official
Hello Kayleigh
We have received feedback that Sanlam Trust has been in touch with you and that they will be assisting you further.
Regards
Sanlam Client Care
We have received feedback that Sanlam Trust has been in touch with you and that they will be assisting you further.
Regards
Sanlam Client Care
KG
KAYLEIGH G's updateReviewer Update
20 Feb 2024, 15:49Much appreciated
KG
KAYLEIGH G's update20 Feb 2024, 15:49
Reviewer Update
Much appreciated