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Charmaine C
1 reviews | Active since Apr 2022
06 Apr 2022, 09:08
Very bad service from Sanlam
My dad passed away in January 2021, he did have a Will.Vikor blue star was the broker. Sanlam is the executor we reported them on twitter 24 Feb 2022. If I don't mail them I get no updates and everytime I get a update something else is added to the list. We got an operation manager Merise Van Wyk involve and still no progress. Sanlam is ruining our lives we can not move on till this is sorted. Everytime more and more is requested. I am exhausted!!! They don't care about the customer at all
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Replies (2)
Sanlam's replyOfficial
06 Apr 2022, 09:38Dear Charmaine
We acknowledge receipt of your complaint. Your matter was escalated to the responsible team for further investigation.
Regards
Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the responsible team for further investigation.
Regards
Client Relations
Sanlam's reply06 Apr 2022, 09:38
Official
Dear Charmaine
We acknowledge receipt of your complaint. Your matter was escalated to the responsible team for further investigation.
Regards
Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the responsible team for further investigation.
Regards
Client Relations
Sanlam's replyOfficial
07 Apr 2022, 09:19Dear Charmaine
We were informed that a consultant provided you with feedback via e-mail. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. Regards Client Relations
We were informed that a consultant provided you with feedback via e-mail. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. Regards Client Relations
Sanlam's reply07 Apr 2022, 09:19
Official
Dear Charmaine
We were informed that a consultant provided you with feedback via e-mail. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. Regards Client Relations
We were informed that a consultant provided you with feedback via e-mail. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. Regards Client Relations