Very bad service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Item: Sanlam
Rating: 1
Author: Dirko H

Just very bad service. This morning tried to contact them with issue regarding my policy, without success. First about an hour on the telephone with no answer, then on whatsapp and then they only answered 4 hours later. I did not respond immediately and then they cut the conversation off. Unacceptable and just plain bad service.

Helpful (0)

Replies (3)

Sanlam's replyOfficial

08 Apr 2026, 15:12

Good day Dirko We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life. Regards
Sanlam Client Care

Sanlam's reply08 Apr 2026, 15:12

Official

Good day Dirko We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life. Regards
Sanlam Client Care

Sanlam's replyOfficial

09 Apr 2026, 10:42

Good day Dirko This is to confirm that you have been contacted via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care

Sanlam's reply09 Apr 2026, 10:42

Official

Good day Dirko This is to confirm that you have been contacted via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care

Dirko H's updateReviewer Update

10 Apr 2026, 17:10

Thx, this has been resolved promptly.

Dirko H's update10 Apr 2026, 17:10

Reviewer Update

Thx, this has been resolved promptly.